Privacy Policy for RespondrZ
Effective Date: [Insert Date]
1. Introduction
Welcome to RespondrZ, operated by TOS Technologies Pvt Ltd, a registered entity under SECP, Pakistan. RespondrZ is a platform that facilitates users in connecting with verified ambulance service providers. We do not own, operate, or manage any ambulance vehicles or medical services directly.
This Privacy Policy explains how we collect, use, and protect your information when you use our mobile applications and associated services.
2. Data We Collect
We collect only the following personal information at the time of user sign-up:
- Full Name
- Phone Number
- City
- Country
This information is required to provide location-based emergency services and to facilitate driver-user communication.
3. Data Usage
We use the collected data to:
- Enable location-aware services for user-driver coordination
- Notify assigned drivers about user requests
- Enhance platform safety and customer service
- Comply with local laws and regulations (if required)
We do not sell, rent, or share your personal data with third parties for advertising or marketing purposes.
4. Driver Accounts
Driver accounts are not created via the app. Login credentials are issued by affiliated hospitals, NGOs, or service providers. Drivers do not provide personal data through the RespondrZ app.
5. Location Data
Both user and driver apps may collect real-time location information only while using the app, to provide accurate tracking. We do not collect location data in the background unless explicitly permitted.
6. Data Storage and Security
Your data is stored securely using encrypted systems. We take appropriate steps to prevent unauthorized access, misuse, alteration, or disclosure of your personal information.
7. Third-Party Services
We may use third-party services (e.g., maps, push notifications) which may collect limited data as per their own policies. RespondrZ is not responsible for any misuse of data by such third parties beyond our control.
8. Limitation of Liability
RespondrZ acts as a facilitator only. We do not guarantee the availability, safety, quality, or response time of any ambulance or medical service provider. Any issues arising from the ambulance services are the sole responsibility of the service providers.
9. Your Rights
You may contact us to:
- Access or update your personal information
- Request deletion of your account
- Report any data misuse or policy concerns
10. Contact Information
TOS Technologies Pvt Ltd
Registered with SECP, Pakistan
📧 Email: support@tostechnologies.pk
🌐 Website: https://respondrz.tostechnologies.pk
11. Changes to This Policy
We may update this Privacy Policy occasionally. Users will be notified of material changes through app notifications or updates.
